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A. INTRODUCTION
This Privacy Policy is Landmark’s
official privacy policy and it applies to all Personal
Information collected by Landmark. In this
policy we explain how and why we collect your personal
information, how we use it, and what controls you
have over our use of it.
Landmark is committed to protecting and
safeguarding your privacy when you deal with us and
to complying with Commonwealth legislation governing
privacy of personal information by businesses. We
understand and appreciate that you are concerned about
your privacy and about the confidentiality and security
of information.
From 21 December 2001, amendments to the Commonwealth
Privacy Act will affect the way in which we may deal
with information you provide about yourself to us.
In particular the 10 National Privacy Principles set
out a code of behaviour for relevant businesses in
the way they must deal with such information.
B. COLLECTION OF INFORMATION
Some information provided to us by clients, customers,
contractors and other third parties might be considered
private or personal. Without these details we would
not be able to carry on our business and provide our
services to you. We will only collect such personal
information if it is necessary for one of our functions
or activities.
Landmark collects information in a number
of ways from individual persons in different situations.
In particular, personal information is collected from
people in the following situations by Landmark:
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When you fill out an
order form for goods or services whether in store
or on line, when web-site users fill out an on-line
registration form or send an e-mail, when you
complete a trading account application variation
or alteration or when you complete a finance application. |
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If you contact Landmark,
we may keep a record of that correspondence. |
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When you place an order on
the Landmark Website to purchase
goods or services from Landmark we
may require you to provide us with contact information
including your name, address, telephone number
or email address and financial information (such
as credit card details). |
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Financial information that is collected
at store or via the Website is used by us to
bill you for products and services. Any credit
card numbers that are collected are collected
for the purpose of transaction approval and funds
transfer. The financial information we collect
from you is strictly confidential. |
At or before the time the personal information is
collected by us we will take reasonable steps to ensure
that you are made aware of who we are, the fact that
you are able to gain access to the information held
about you, the purpose of the collection, the type(s)
of organisations to which we usually disclose the
information collected about you, any laws requiring
the collection of the information and the main consequences
for you if all or part of the information is not collected.
C. USE OF INFORMATION COLLECTED AND DISCLOSURE
OF PERSONAL INFORMATION TO OTHERS
We may use or disclose personal information held
about an individual for the primary purpose for which
it is collected (eg. provision of our services, including
administration of our services, notification to you
about changes to our services, record-keeping following
termination of our services to you and technical maintenance).
We may also use such information for a purpose related
to the primary purpose of collection and where it
would reasonably be expected by you that we would
use the information in such a way (eg delivery to
the purchaser should we sell our business or part
of our business). This information is only disclosed
to persons outside our business in the circumstances
set out in this policy or as otherwise notified to
you at the time of collection of the information.
In addition we are permitted to use or disclose personal
information held about you:
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Where you have consented
to the use or disclosure; |
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Where we reasonably believe that
the use or disclosure is necessary to lessen or
prevent a serious, immediate threat to someone’s
health or safety or the public’s health
or safety; |
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Where we reasonably suspect
that unlawful activity has been, is being or
may be engaged in and the use or disclosure
is a necessary part of our investigation or
in reporting the matter to the relevant authorities; |
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Where such use or disclosure is
required under or authorised by law (for example,
to comply with a subpoena, a warrant or other
order of a court or legal process); |
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Where we reasonably believe that
the use or disclosure is reasonably necessary
for prevention, investigation, prosecution and
punishment of crimes or wrongdoings or the preparation
for, conduct of, proceedings before any court
or tribunal or the implementation of the orders
of a court or tribunal by or on behalf of an enforcement
body. |
We also use this information to provide you with
information that may be of interest to you and about
other products and services offered by Landmark. If you do not agree to us using your personal
information for this purpose, you may instruct us
not to by contacting our Privacy Officer.
D. LINKS
Our Website may contain links to other Websites
and those third party Websites may collect personal
information about you. We are not responsible for
the privacy practices of other businesses or the content
of Websites that are linked to our Website. Landmark encourages users to be aware when they leave
the site and to read the privacy statements of each
and every Website that collects personally identifiable
information.
E. SECURITY AND STORAGE
Landmark places a great importance on
the security of all information associated with our
customers, clients and contractors. We have security
measures in place to attempt to protect against the
loss, misuse and alteration of personal information
under our control.
Personal information is de-identified or destroyed
securely when no longer required by us.
Landmark retains the information you provide
to us including your contact and credit card details
to enable us to verify transactions and customer details
and to retain adequate records for legal and accounting
purposes. This information is held on secure servers
in controlled facilities.
Information stored within our computer systems can
only be accessed by those entrusted with authority
and computer network password sanctions.
No data transmission over the Internet can be guaranteed
to be 100% secure. As a result, while we strive to
protect users' personal information, Landmark
cannot ensure or warrant the security of any information
transmitted to it or from its online products or services,
and users do so at their own risk. Once Landmark receives your transmission, it makes every
effort to ensure its security on its systems.
You should keep in mind that whenever you voluntarily
disclose personal information online - for example,
through email - that information may in some circumstances
be collected and used by others. If you post personal
information online that is accessible to the public,
you may receive unsolicited messages from other parties
in return.
Ultimately, you are solely responsible for keeping
your passwords and/or account information secret.
You should be careful and responsible whenever you
are online.
Your personal information delivered by our Website
is password-protected so that you and only you have
access to this personal information. We recommend
that you do not divulge your password to anyone. Also
remember to sign out of our Website and close your
browser window when you have completed using the services
of the site.
F. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Landmark is committed to maintaining accurate,
timely, relevant and appropriate information about
our customers, clients and web-site users.
So long as your request for your personal information
is in accordance with the National Privacy Principles,
then we will give you access to that information through
our Privacy Officer, Carly Jolly who can be contacted
on (03) 9209 2306 and by email carly.jolly@landmark.com.au
Inaccurate information will be corrected upon receiving
advice to this effect from you. To ensure confidentiality,
details of your personal information will be passed
on to you only if we are satisfied that the information
relates to you.
If we refuse to:
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provide you with access;
or |
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correct the personal information
held about you by us then we will provide reasons
for such refusal. |
G. COMPLAINTS
If you have a complaint about our Privacy Policy
or the collection, use or safe disposal destruction
of your personal information, your complaint should
be directed in the first instance to us at: Peter
Greening
We will investigate your complaint and attempt to
resolve any breach that might have occurred in relation
to the collection, use or destruction of personal
information held by us about you in accordance with
the Commonwealth Privacy legislation. If you are not
satisfied with the outcome of this procedure then
you may request that an independent person (usually
the Commonwealth Privacy Officer) investigate your
complaint.
H. TRANSFER OF INFO OVERSEAS
Pursuant to the National Privacy Principles we may
transfer personal information we have collected about
you to someone other than you in a foreign country
only if:
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We reasonably believes
that the recipient of the information is subject
to a law, binding scheme or contract which effectively
upholds principles for fair handling of the information
that are substantially similar to the National
Privacy Principles; or |
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You consent to the transfer;
or |
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The transfer is necessary for the
performance of a contract between the you and
us, or for the implementation of pre-contractual
measures taken in response to your request; or |
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The transfer is necessary for the
conclusion or performance of a contract concluded
in the interest of you between us and a third
party; or |
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(i) The transfer is for the benefit
of you;
(ii) it is impracticable to obtain the consent
of you to that transfer; and
(iii) if it were practicable to obtain such consent,
you would be likely to give it; or |
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We have taken reasonable steps
to ensure that the information that we have transferred
will not be held, used or disclosed by the recipient
of the information inconsistently with the National
Privacy Principles. |
I. COOKIES
Landmark collects information from the
site using ‘Cookies’ and “ip Files’.
A cookie is a message given by a web browser (which
displays your chosen web pages on your computer) to
a web server (which delivers the web pages to your
computer). The message is stored by your browser and
will be used each time you access the site that the
cookie relates to.
The main objective of the cookie is to identify users
and to personalise their visit to the site by customising
web pages. They may also be used to estimate out audience
size and patterns, to track preferences, to improve
and update our Website; and to ensure that the correct
data is being sent to your computer. If you reject
the cookie or delete the cookie file from your hard
drive, you can still use our site however you may
be limited to some areas of our site.
Cookies are specific to the server that created them
and cannot be accessed by other servers which means
they cannot be used to track your movements around
the web. Cookies do not personally identify customers
or passwords. Credit card information is not stored
in cookies. No personal details are contained in the
cookie, and they are not used to retrieve any personal
information.
When you visit the Landmark site to read,
browse or download information, our system will record/log
your IP address (the address which identifies your
computer on the internet and which is automatically
recognised by our web server), date and time of your
visit to our site, the pages viewed and any information
downloaded. This information will only be used for
the purpose of site analysis and to help us offer
you improved online service. We may automatically
collect non-personal information about you such as
the type of Internet browsers you use or the site
from which you linked to our Websites. You cannot
be identified from this information and it is only
used to assist us in providing an effective service
on our Websites.
J. CHANGES TO PRIVACY POLICY
If Landmark decides to change its Privacy
Policy, it will post changes on this Privacy Policy
page so that users are always aware of what information
is collected, how it is used and the way in which
information may be disclosed. As a result, please
remember to refer back to this Privacy Policy regularly
to review any amendments.
K. CONTACTING US
If you require further information regarding our
Privacy Policy, please contact us at the following
address
Carly Jolly
(03) 9209 2306
carly.jolly@landmark.com.au
Should you wish to read more information on privacy
legislation or the National Privacy Principles we
recommend that you visit the Federal Privacy Commissioner’s
website at www.privacy.gov.au.
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